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September 15, 2006

More on Comcast and new Home Phone number.

Well, my cable internet again went out on Saturday and when I called Comcast and discovered they weren't going to be able to come out to fix it until Thursday, I got incredibly pissed and was thinking about dumping them. However, it actually started working again by Saturday night. I meant to cancel the service call but forgot and it turned out to be good I did. The tech called me yesterday afternoon and said that his diagnostics showed poor enough performance on my line that he should come out anyway despite it having come back on and he was accomodating to my schedule and willing to meet me at 6:15 rather than the 5-7 crap. He came and we tried to figure out the problem for a long time without much success and he was about to give up but then decided to try to switch out the modem he had given me a couple of weeks ago despite having never seen a bad modem cause the problem that was occurring. Well, this turned out to be a first and that fixed the problem so hopefully my service will be more reliable but we'll see. The visit did take a full hour but I felt it was worth it and the tech, Will, was very good and nice.

I also have decided that I am not comfortable with just my cell and to try out Vonage, which also comes with the free router that I needed to support my computer and TiVo's ethernet connections simultaneously. After Will left, I tried installing Vonage and it took like 5 minutes with no hassles at all. Straight plug and play. Tried out the 'leave a voicemail message on home phone and immediately gets emailed to me' feature today too and that is really a cool feature! So, so far, so good with Vonage. Didn't make any real calls to get a sense of voice quality/latency but I hope it will not be an issue. My new number is (617) 395-8831.

Posted by aarondf at September 15, 2006 04:40 PM

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