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September 08, 2006

Comcast Hassles

Well, got my cable working yesterday after being out for nearly 3 days and being the second day I had to go home earlier to wait for them. The problem turned out to be that I had kept using my Wireless Gateway after they shut down my prior account based on the old address. When I first called to say I was moving, they wanted to charge me $150 to install this again and I said absolutely not so they said I could lose the wireless and install would be free. However, after I moved the Wireless Gateway kept working absolutely fine with no problems and the new modem they gave me was having trouble installing so I went back to the Gateway. Well, when they finally cancelled my old account on Tuesday, apparently the Gateway stopped working. When the technician came yesterday, he found this and called in. Again they said that despite the fact that the Gateway immediately worked with no effort in the new place, they would charge me $150 to get it working again after they turned it off. This just seems INSANE to me and I of course again refused. The tech got the modem working pretty easily and I really don't need the wireless but the other annoying problem with the new setup is that it can only support one device at a time so I will need to manually switch to my TiVo every once in a while and connect to the TiVo update service which is a real pain. Why they couldn't just transfer the old account to the new address when it obviously worked just fine doing this I have no idea - is this purely them wanting to gouge me as it seems like?

Actually, I guess I should be able to just buy a router to put between the cable modem and my computer and TiVo to solve that issue.

Posted by aarondf at September 8, 2006 10:45 AM

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